Agencies

Agencies oversee a network of licensed day homes — one dashboard, one subscription, covering every home underneath it. This page covers what's specific to agencies; day-to-day care work still happens the same way it does for any provider (see Workflows).

Getting started

Nestlings provisions your agency account — sign in at the dashboard with the email your Nestlings contact linked, or sign up and redeem the invite code you were given.

Adding a day home

From Day Homes in the dashboard:

1. Add a day home — creates the home under your agency (capped by your plan — see Billing) and generates an operator invite code.
2. Hand that code to the person running the home. They download the app, sign up, and enter the code to start running their home day-to-day.
3. Your dashboard shows every home with live child/staff counts and whether the operator has joined yet.

Managing children and guardians

Unlike an independent day home (where the operator manages this from the app), agencies run the full child-management pipeline from the dashboard for every home they oversee:

• Enrol a child (Children → Add) — pick the home, fill in profile and care details.
• Edit a profile — schedule, allergies, medical notes, health card, physician, photo consent, emergency contact, and guardian records (add, edit, remove).
• Transfer a child to another home you oversee — this isn't an in-place move. It withdraws the old enrollment (a reason is required: moving out, relocating, chose another daycare) and creates a fresh enrollment at the destination, so history stays intact at the original home. The guardian's login keeps working — they just start seeing the new home's feed.

Day-home staff still see this roster in the app, read-only — editing happens in your dashboard now, so there's one source of truth across everyone touching the same records.

Staff details

Each home's staff card has an Edit staff details form — job title, employment type, hire date, certifications, internal notes. This is operational info only; payroll, SIN, and banking details stay out of Nestlings entirely.

Reports

The Activity report (Reports → Activity) is the one report reachable directly from your dashboard — monthly activity-type counts per child, with CSV export. Attendance, tax receipts, and CWELCC subsidy reports are generated per home, from that home's own dashboard access.

Billing

Your agency's own subscription is separate from what families pay their day home — see Billing for the full breakdown.